Delivery and agile
"More Than a Tagline: How We Hold Ourselves Accountable to Quality"
For the past 5 years, we’ve run an anonymous quarterly client feedback loop. We ask 4 simple questions, would you recommend us (Net Promoter or NPS score), and rate us on a 5 point scale from Poor to Excellent on Quality, Customer Service, Effectiveness. We are excited to share the results here.
Lindsey Duncan 2 min read