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Showing 18 courses
Jira
Jira Service Management
In a series

Jira app admin: Effectively govern a site

Configure, govern, and scale Jira Cloud

-
4
h
m
Advanced
Details
Jira
Jira Service Management
Close

Jira app admin: Effectively govern a site

4
h
m
Advanced
In a series
Online or in person

About this course

In this three-course series, an expert instructor will teach your team how to build a solid foundation so they can administer Jira Cloud with confidence. Your team will also learn how to govern Jira Cloud, automate repetitive manual tasks, and scale their administrative impact by using schemes.

You'll learn how to

  • Create space templates
  • Archive and delete spaces
  • Create and troubleshoot notification schemes
  • Govern a Jira site

Modules

  • Create and manage Jira spaces globally
  • Automate work in Jira
  • Govern and maintain a Jira site

Who it's for

This course is designed for Jira Cloud app admins.

Pre-requisites

Before taking this course, your team should take Jira app admin: Configure permissions and global settings and Jira app admin: Standardise a site with schemes or have equivalent knowledge.

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Jira
Jira Service Management
In a series

Jira app admin: Standardise a site with schemes

Configure, govern, and scale Jira Cloud

-
6
h
m
Advanced
Details
Jira
Jira Service Management
Close

Jira app admin: Standardise a site with schemes

6
h
m
Advanced
In a series
Online or in person

About this course

In this three-course series, an expert instructor will teach your team how to build a solid foundation so they can administer Jira Cloud with confidence. Your team will also learn how to govern Jira Cloud, automate repetitive manual tasks, and scale their administrative impact by using schemes.

You'll learn how to

  • Build a work type scheme
  • Create global custom fields and add them to the catalogue
  • Build a field scheme and associate it with a space
  • Create screens to manage what users see in work items
  • Build workflows from business requirements
  • Create a workflow scheme

Modules

  • Work types and work type schemes
  • Fields and field behaviour
  • Configure screens and screen schemes
  • Design and standardise workflows

Who it's for

This course is designed for Jira Cloud app admins.

Pre-requisites

Before taking this course, your team should take Jira app admin: Configure permissions and global settings or have equivalent knowledge.

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Jira
Jira Service Management
In a series

Jira app admin: Configure permissions and global settings

Configure, govern, and scale Jira Cloud

-
6
h
m
Advanced
Details
Jira
Jira Service Management
Close

Jira app admin: Configure permissions and global settings

6
h
m
Advanced
In a series
Online or in person

About this course

In this three-course series, an expert instructor will teach your team how to build a solid foundation so they can administer Jira Cloud with confidence. Your team will also learn how to govern Jira Cloud, automate repetitive manual tasks, and scale their administrative impact by using schemes.

You'll learn how to

  • Describe Jira admin roles and responsibilities
  • Configure global Jira settings and permissions
  • Create and manage space roles

Modules

  • Explore Jira administration
  • Configure global Jira settings
  • Configure Jira global permissions
  • Access and permissions schemes

Who it's for

This course is designed for Jira Cloud app admins.

Pre-requisites

Before taking this course, your team should take Onboard to Jira Cloud or have equivalent knowledge.

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Jira Service Management
In a series

JSM space admin: Configure request types, queues, SLAs, and channels

Deliver a well-configured service space

-
6
h
m
Intermediate
Details
Jira Service Management
Close

JSM space admin: Configure request types, queues, SLAs, and channels

6
h
m
Intermediate
In a series
Online or in person

About this course

In this two-course series, an expert instructor will teach your team how to set up a service space that meets the needs of customers and support teams.

You'll learn how to

  • Build and configure request types
  • Configure queues to help agents triage and prioritise incoming work
  • Configure, customise, and monitor SLAs so teams can set service expectations and track performance
  • Configure request channels
  • Troubleshoot common email intake problems
  • Customise and test customer notifications

Modules

  • Build request types and the portal
  • Configure queues for agent triage
  • Configure service-level agreements (SLAs)
  • Set up request channels and notifications

Who it's for

This course is designed for beginner Jira Service Management space admins.

Pre-requisites

Before taking this course, your team should take JSM space admin: Explore space settings and configure access or have equivalent knowledge.

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Jira Service Management
In a series

JSM space admin: Explore space settings and configure access

Deliver a well-configured service space

-
5
h
m
Intermediate
Details
Jira Service Management
Close

JSM space admin: Explore space settings and configure access

5
h
m
Intermediate
In a series
Online or in person

About this course

In this two-course series, an expert instructor will teach your team how to set up a service space that meets the needs of customers and support teams.

You'll learn how to

  • Define what Jira Service Management is and the roles within
  • Set up a new service space
  • Add agents and collaborators to the service space
  • Manage organisations

Modules

  • Explore Jira administration
  • Jira Service Management basics
  • Set up a service space
  • Manage access and permissions

Who it's for

This course is designed for beginner Jira Service Management space admins.

Pre-requisites

There are no course prerequisites, but your team should have a working knowledge of Jira Service Management.

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Jira
In a series

Jira space admin: Configure versions, components, and forms

Support your team's work

-
5
h
30
m
Intermediate
Details
Jira
Close

Jira space admin: Configure versions, components, and forms

5
h
30
m
Intermediate
In a series
Online or in person

About this course

In this two-course series, an expert instructor will teach your team how to configure your company-managed space to meet your team's needs, assign people to the right space roles, include work items fields relevant to your team, and design Jira's navigation to reflect the way your team works.

You'll learn how to

  • Decide which fields are useful to your team
  • Create forms to prioritise intakes and preserve ideas
  • Use components to group, categorise, and track work
  • Use versions to track progress
  • Create and troubleshoot Jira automation rules
  • Design and use Jira automations to respond automatically to events and changes

Modules

  • Collect information with forms
  • Release work in versions
  • Group and track work with components
  • Automate work in Jira

Who it's for

This course is designed for admins of company-managed Jira spaces.

Pre-requisites

Before taking this course, your team should take Jira space admin: Configure space settings and access or have equivalent knowledge.

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Jira
In a series

Jira space admin: Configure space settings and access

Support your team's work

-
4
h
m
Intermediate
Details
Jira
Close

Jira space admin: Configure space settings and access

4
h
m
Intermediate
In a series
Online or in person

About this course

In this two-course series, an expert instructor will teach your team how to configure your company-managed space to meet your team's needs, assign people to the right space roles, include work items fields relevant to your team, and design Jira's navigation to reflect the way your team works.

You'll learn how to

  • Describe Jira admin roles and responsibilities
  • Configure space details, navigation, and layout
  • Determine if global or space permissions are appropriate
  • Add people to space roles
  • Troubleshoot space access

Modules

  • Explore Jira administration
  • Configure space settings
  • Manage space access

Who it's for

This course is designed for admins of company-managed Jira spaces.

Pre-requisites

Before taking this course, your team should take Onboard to Jira Cloud or have equivalent knowledge.

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Jira
In a series

Design and standardise Jira workflows

Support your team's rhythms

-
1
h
30
m
Intermediate
Details
Jira
Close

Design and standardise Jira workflows

1
h
30
m
Intermediate
In a series
Online or in person

About this course

In this course, an expert instructor will teach your team how to build workflows that reflect the way your teams actually work.

You'll learn how to

  • Create workflows that match your teams' rhythms
  • Add rules to workflows to meet complex needs
  • Configure workflow schemes to standardise configurations across your Jira site

Modules

Who it's for

This course is designed for Jira Cloud app admins.

Pre-requisites

Before taking this course, you should complete Onboard to Jira Cloud or have a basic understanding of Jira.

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Jira
In a series

Automate work in Jira

Improve accuracy and reduce manual tasks

-
2
h
30
m
Intermediate
Details
Jira
Close

Automate work in Jira

2
h
30
m
Intermediate
In a series
Online or in person

About this course

In this course, an expert instructor will teach your team how to set Jira up to automatically respond to events and changes without anyone on your team intervening.

Your team will also learn how to make sure the right people see work sooner and how to apply priority consistently.

You'll learn how to

  • Create automations for your team, like work item assignments, updating fields and labels, and notifications.
  • Explain who can create automation rules in which context
  • Create automation rules manually and using Rovo
  • Troubleshoot Jira automations
  • Monitor automations

Modules

Who it's for

Pre-requisites

Before taking this course, you should complete Onboard to Jira Cloud or have a basic understanding of Jira

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Jira
In a series

Create plans in Jira

Plan and track work across teams and projects

-
2
h
30
m
Intermediate
Details
Jira
Close

Create plans in Jira

2
h
30
m
Intermediate
In a series
Online or in person

About this course

In this course, an expert instructor will teach your team how to use Jira Plans to bring work from multiple projects and teams together so you can confidently manage work and adapt to change quickly.

Your team will also learn how to identify and map dependencies across work, track team capacity, and customise your plan view.

You'll learn how to

  • Explain how time, scope, and resources go into planning work
  • Explain how project managers use Plans
  • Describe the key features of Plans
  • Create a plan and map dependencies
  • Choose the best view for your work
  • Configure your plan view

Modules

Who it's for

Pre-requisites

Before taking this course, you should complete Onboard to Jira Cloud or have a basic understanding of Jira

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Rovo
In a series

Onboard to Rovo: Create AI agents and automation

Improve accuracy and reduce manual tasks

-
3
h
15
m
Beginner
Details
Rovo
Close

Onboard to Rovo: Create AI agents and automation

3
h
15
m
Beginner
In a series
Online or in person

About this course

In this two-course series, an expert instructor will teach your team how to use Rovo to find, learn, and act on information. Your team will also see examples of helpful ways to use Rovo and explore ideas for using Rovo themselves.

You'll learn how to

  • Determine which tasks are best for a Rovo Agent
  • Find and build Rovo Agents to simplify repeatable work and solve problems
  • Chat with Rovo Agents
  • Build simple automations

Modules

  • Find and use agents
  • Build custom agents and basic automations

Who it's for

This course is designed for beginner Rovo users.

Pre-requisites

Before taking this course, your team should take Onboard to Rovo: Search and chat with AI or have equivalent knowledge.

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Rovo
In a series

Onboard to Rovo: Search and chat with AI

Improve accuracy and reduce manual tasks

-
5
h
m
Beginner
Details
Rovo
Close

Onboard to Rovo: Search and chat with AI

5
h
m
Beginner
In a series
Online or in person

About this course

In this two-course series, an expert instructor will teach your team how to use Rovo to find, learn, and act on information. Your team will also see examples of helpful ways to use Rovo and explore ideas for using Rovo themselves.

You'll learn how to

  • Create high-quality prompts for Rovo
  • Create or improve all types of content with Rovo
  • Use Rovo Deep Research to investigate, make sense of data, and more

Modules

  • Get started with Rovo
  • Use search to find information
  • Prompting best practices for AI
  • Generate and improve content

Who it's for

Pre-requisites

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Confluence
In a series

Onboard to Confluence: Organise and share your work

Create, collaborate, and organise

-
3
h
m
Beginner
Details
Confluence
Close

Onboard to Confluence: Organise and share your work

3
h
m
Beginner
In a series
Online or in person

About this course

In this two-course series, an expert instructor will teach you how to create and share ideas, preserve knowledge, and collaborate in a centralised place.

You'll learn how to

  • Organise content effectively
  • Publish, update, and share content
  • Set permissions
  • Bring content from other apps to Confluence using Smart Links and keep all your work in one place

Modules

  • Manage and share content
  • Organise and find content

Who it's for

Pre-requisites

Before taking this course, your team should take Onboard to Confluence: Navigate and create content or have equivalent knowledge

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Confluence
In a series

Onboard to Confluence: Navigate and create content

Create, collaborate, and organise.

-
6
h
15
m
Beginner
Details
Confluence
Close

Onboard to Confluence: Navigate and create content

6
h
15
m
Beginner
In a series
Online or in person

About this course

In this two-course series, an expert instructor will teach you how to create and share ideas, preserve knowledge, and collaborate in a centralised place.

You'll learn how to

  • Navigate Confluence
  • Create, edit, and collaborate on pages and live docs
  • Generate and enhance content with Rovo
  • Search for content and information
  • Enhance pages and live docs with rich content, Smart Links, and basic macros
  • Create a whiteboard
  • Use Rovo to generate content in whiteboards

Modules

  • Start working in Confluence
  • Create and collaborate on pages and live docs
  • Enhance pages and live docs
  • Use Confluence whiteboards

Who it's for

Pre-requisites

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Jira
In a series

Onboard to Jira Cloud

Bring users and products together

-
6
h
m
Beginner
Details
Jira
Close

Onboard to Jira Cloud

6
h
m
Beginner
In a series
Online or in person

About this course

In this introductory course, an expert instructor will teach you how to plan and track your work in Jira.

You will also learn how to navigate the Jira interface, use basic search and Rovo to find what you need, and quickly view the status of a team or project with dashboards.

You'll learn how to

  • Explain how Jira helps teams organise, track and manage their work
  • Navigate the Jira interface
  • Find work in Jira
  • Personalise Jira
  • Visualise work using Jira boards
  • Create and enhance work items
  • Track progress with Jira views
  • Use basic search
  • Search with Rovo
  • Create and share filters
  • View, create, edit, and share a dashboard

Modules

  • Navigate Jira
  • Manage work in Jira
  • Find the work items you need in Jira
  • View and create dashboards

Who it's for

Pre-requisites

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Atlassian Administration
In a series

Org admin: Manage apps and security

Bring users and products together

-
4
h
30
m
Advanced
Details
Atlassian Administration
Close

Org admin: Manage apps and security

4
h
30
m
Advanced
In a series
Online or in person

About this course

In this two-course series, an expert instructor will teach your organisation administrators how to manage employee Atlassian accounts, app access, and your company's licences without using up too many licence seats or granting unauthorised access to data. Org admins will also learn how to manage app changes and integrations, administer Rovo, and secure the organisation with Atlassian Guard.

You'll learn how to

  • Plan and test changes with release tracks and sandbox environments
  • Control where Rovo is available and how it's used
  • Monitor Rovo and AI activity with Rovo Insights and the audit log
  • Secure your organisation with Atlassian Guard authentication and data security policies
  • Identify when to use Guard Standard versus Guard Premium

Modules

  • Manage app changes and integrations
  • Administer Rovo in your organisation
  • Secure your organisation with Atlassian Guard

Who it's for

Atlassian organisation administrators who are responsible for managing users, access, sites, apps, and security across their organisation

Pre-requisites

Familiarity with Atlassian app administration for Jira and Confluence, as well as basic IT administration concepts

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person
Atlassian Administration
In a series

Org admin: Manage sites, subscriptions, and users

Bring users and products together

-
4
h
30
m
Advanced
Details
Atlassian Administration
Close

Org admin: Manage sites, subscriptions, and users

4
h
30
m
Advanced
In a series
Online or in person

About this course

In this two-course series, an expert instructor will teach your organisation administrators how to manage employee Atlassian accounts, app access, and your company's licences without using up too many licence seats or granting unauthorised access to data. Org admins will also learn how to manage app changes and integrations, administer Rovo, and secure the organisation with Atlassian Guard.

You'll learn how to

  • Efficiently manage user access to an organisation and its apps
  • Navigate Atlassian Administration and describe admin roles
  • Manage product billing and access
  • Add, manage, and update users and groups
  • Revoke user access and control access by network location
  • Monitor your organisation with the audit log, analytics, and usage insights

Modules

  • Understanding the organisation landscape
  • Navigate your Atlassian organisation
  • Manage sites and subscriptions
  • Manage users and access
  • Monitor your organisation

Who it's for

Atlassian organisation administrators who are responsible for managing users, access, sites, apps, and security across their organisation

Pre-requisites

Familiarity with Atlassian app administration for Jira and Confluence, as well as basic IT administration concepts

Series
Do this first
Do this next

What to expect

  • Experienced, certified Atlassian instructor
  • Hands-on labs in your own sandbox
  • Time for questions specific to your organisation
  • Interactive discussions, quizzes and polls
  • Notes and workbooks to keep
  • Online via Microsoft Teams or in person

Get custom training for you and your team

Tell us what you're looking for. We'll get back to you with a quote.

Get in touch

Get custom training

Tell us what you're looking for. We'll get back to you with a quote.

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