Covers Jira Service Management
JSM space admin: Explore space settings and configure access
Deliver a well-configured service space
- Level: Intermediate
- Duration: 5h
- Part 1 of 2
JSM space admin: Configure request types, queues, SLAs, and channels
Deliver a well-configured service space
- Level: Intermediate
- Duration: 6h
- Part 2 of 2
Online or in person · Covers Jira Service Management
About this course
In this two-course series, an expert instructor will teach your team how to set up a service space that meets the needs of customers and support teams.
You'll learn how to
- Build and configure request types
- Configure queues to help agents triage and prioritise incoming work
- Configure, customise, and monitor SLAs so teams can set service expectations and track performance
- Configure request channels
- Troubleshoot common email intake problems
- Customise and test customer notifications
Modules
- Build request types and the portal
- Configure queues for agent triage
- Configure service-level agreements (SLAs)
- Set up request channels and notifications
Who it's for
This course is designed for beginner Jira Service Management space admins.
Prerequisites: Before taking this course, your team should take JSM space admin: Explore space settings and configure access or have equivalent knowledge.
What to expect
- Atlassian authorised instructors
- Hands-on labs in your own sandbox
- Time for questions specific to your organisation
- Interactive discussions, quizzes and polls
- Notes and workbooks to keep
- Online via Microsoft Teams or in person
More in Jira Service Management administration
Ask about this course
No public session is scheduled at the moment. Tell us when and how you would like to take it, or have it run for your team, and we will get back to you.
What happens next
We will reply soon, by email or phone, to talk through what you need.
Every course includes
- Atlassian authorised instructors
- Hands-on labs in your own sandbox
- Time for questions specific to your organisation
- Interactive discussions, quizzes and polls
- Notes and workbooks to keep
- Online via Microsoft Teams or in person
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