According to the recent Forrester research, published in collaboration with Atlassian, in this economic environment, companies are rethinking their IT investments with legacy ITSM tools (like ServiceNow, BMC).
Done right, IT service management (ITSM) reduces IT asset and management costs, increases employee productivity and satisfaction, and gives management insights into how IT resources are being used to help the business.
Done badly, ITSM can reduce the trust levels between a company and its customers, lowering customer satisfaction and increasing pressure and resources for improvement, which can also impact daily work and employee satisfaction.
In short, Bad Service Management (BSM) can wreck entire organisations and Atlassian is on a mission to cure that with Jira Service Management.
Bad Service Management happens when dev, IT, and business teams work in silos, making it impossible to deliver great service experiences.
In our Interfuze experience - and as WA’s only Atlassian Gold Partner - Jira Service Management is designed, tested, and proven to stop BSM in its tracks.
How does it do that?
Four key features of Jira Service Management that our consultants and clients love include:
Our Atlassian consultants recently managed the implementation of a Jira Service Management project at Roy Hill - one of Australia’s major resources operations.
The Roy Hill People Support team needed an efficient way to track and execute person/position changes within the business. The team was already using Jira Service Management and we needed to extend the current instance to reflect Roy Hill’s current business processes into an easy to use and efficient system for leaders to request necessary changes.
As part of our implementation and extension of the current instance, our team deployed the following solutions:
By using Jira Service Desk, Roy Hill was able to leverage an existing system, as they already use Jira instances across the business. This meant that users didn’t have to learn a foreign system, and in-house teams will be able to continue the maintenance after Interfuze’s hand-over.
Together with Atlassian, our Interfuze team is passionate about Ending BSM Now! The best way to do this is of course by stopping the spread of Bad Service Management. Get in touch today for a free consultation.