Jira Service Management:
Quickly respond to change. Deliver exceptional service experiences.

Book a free one hour Jira Service Management demo with one of our Atlassian Gold Partner consultant.

We will show you:

  • How to get the best out of your Jira Service Management investment

  • The power of JSM as a Help Desk and Collaboration tool for all teams

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Decorative Cloud
Decorative Cloud

What is Jira Service Management?

Jira Service Management is an increasingly popular software that is being adopted by various teams and organisations to enhance the traditional IT Help Desk operations.

It is also a platform that we at Interfuze use internally to manage IT and customer support requests that come in from our clients and from within our own team members.

Simply defined, Jira Service Management is the next generation of Jira Service Desk, providing all the features you’d expect from a Service Desk solution for a fraction of the price of other companies such as ServiceNow.

Jira Service Management provides a fully ITIL compliant service desk offering out of the box with built in support for SLA’s, satisfaction surveys, automation and much more.

However, Jira Service Management is not just for IT service teams. Each team - like IT, HR, legal, sales - can have their own customer support portal with workflows and knowledge bases tailored to them.

																		What is Jira Service Management?

Use cases of Jira Service Management by Atlassian, supporting better service delivery and customer satisfaction

JSM comes with many different portals ‘out of the box’, need a Facilities portal? Jira Service Management comes with one. Need an HR portal to onboard new employees? Jira Service Management comes with one. All of these templates are easy to tweak, extend via drag and drop UI to customise to exactly what you need, quickly.

No template to suit your needs? Start from a blank slate to build what you need using the same easy UI. See how Jira Service Management is supporting teams across all organisations.

Deliver a great experience to external customers , fast

Deliver a great experience to external customers , fast

  • Create a seamless experience for customers with a branded, intuitive portal.

  • Customers can submit their service requests to your team through an internal or external customer portal in JiraService Management (that you can customise), an embeddable widget (that you can add to your website or existing online platform), or via email or APIs.

  • Service project agents work on customer requests. These requests are tracked as issues in a queue. Issue progress is set up by a workflow that can include steps (similar to Jira project management) like In progress or Needs approval.

  • Use SLAs to measure service experience. Filter deadlines by elapsed time or request categories. Use automated alerts to prevent breaches.

Powerful Human Resources tool

Powerful Human Resources tool

Use JIra service Management to manage onboarding and offboarding and respond to staff requests. Stay on top of and manage all HR service demands with pre-configured request types and workflows designed for HR teams to do things such as:

  • Securely track and protect sensitive information.

  • Use permissions to define who can view, find, and comment on requests.

  • Help employees find answers to common questions using a service portal. Set up a knowledge base so that help-seekers can self-service with FAQs and how-to articles.

Supporting a high velocity ITSM team

Supporting a high velocity ITSM team

Respond to requests, resolve incidents, address problems, and deploy changes fast with Jira Service Management with templates and workflows that can:

  • Fulfill service requests faster than ever with features such as bulk actions. Automate approvals and how you assign responsibility for simple or repetitive tasks.

  • Lighten the load with automated change risk assessments, advanced approval workflows, and integrations with CI/CDtools.

  • Give the right people all the information they need to take action with features like on-call scheduling, alerts, and incident swarming.

Modern Incident Management

Modern Incident Management

All Jira Service Management Cloud plans come with major incident management - powered by Opsgenie, another Atlassian product. Features such as on-call scheduling, alerting, incident swarming allow you to instantly let the right people know about critical issues while giving them the context they need to take action.

Automate bulk actions

Automate bulk actions

Bulk actions and machine learning capabilities with Jira Service Management, which can be used to intelligently categorise, link or transition similar issues, and take action quickly.

Our "golden" Atlassian Jira Management services

Jira Deployment

Jira Service Management Deployment

Set up your Jira to streamline with your current workflows and/or to connect to potential existing systems.

Jira Customisation

Jira Service Management Customisation

Jira Service Management comes out of the box ready to go for many common scenarios. If your teams require extra Jira Service Management functionality, we customise or test and implement plugins.

Jira Migration

Jira Service Management Cloud Migration

Whether you need to consolidate multiple instances or want to migrate to Jira Service Management Cloud, our team has the expertise to help.

Jira Software Licensing

Jira Service Management Software Licensing

Make your Jira Service Management and other Atlassian product purchase hassle free - Atlassian requires payment in USD$ via credit card where as we invoice you in AUD$ and can provide extended trials with our partnership status.

Jira Support

Jira Service Management Support

As a Perth based Jira Service Management and Atlassian expert, our teams are able to provide further technical and consulting support for all your Jira Service Management and Atlassian product needs and/or challenges, at days and times that align with your organisation.

Using technology 4

Jira Service Management "golden" service

A Gold Solutions Partner status will allow our consultants to access faster and more targeted lines of support, technical resources and latest updates for your Jira Service Management software, direct from Atlassian.

Jira Expert Team

Don't just take our word for it...what our clients say about our Atlassian Jira Service Management work


"[The Interfuze] team were a pleasure to deal with. Extremely responsive to a fast paced environment, and evolving brief. They listen, take on feedback and provide realistic solutions."

Cait Lenihan
Specialist Employee Experience
Roy Hill


“The project worked amazingly. Working exactly as expected and no problems. I don’t think Interfuze could have done a better job”

Peter Ogden
Project Manager

Interfuze Team

Book a free, initial Atlassian consultation

Find out how Jira Service Management by Atlassian can help create better visibility, efficiency, collaboration and service delivery with your teams.

Thank you. We'll get back to you soon to arrange your free consult.

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