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    Atlassian · Jira Service Management

    Jira Service Management for every team that takes requests

    Respond quickly to change and give people a service experience they want to use. We set up, customise and support Jira Service Management for IT service desks, and for HR, facilities, legal and any team that handles requests.

    Book a consult See related work

    What Jira Service Management is

    Jira Service Management is the next generation of Jira Service Desk. It gives you what you expect from a service desk, with an ITIL-aligned setup out of the box and built-in service level agreements, satisfaction surveys and automation.

    It is not only for IT. Each team, such as IT, HR, legal or sales, can have its own portal, with workflows and a knowledge base made for it. We use it ourselves, for the IT and support requests that come in from our clients and our own people.

    What we do with Jira Service Management

    • Deployment

      Jira Service Management set up to match your current workflows and connected to the systems you already run.

    • Customisation

      It works out of the box for many common scenarios. When your teams need more, we customise it, or test and implement the right apps.

    • Cloud migration

      Consolidating several instances or moving to Jira Service Management Cloud, planned and run by people who have done it before.

    • Licensing

      Atlassian bills in US dollars by credit card. We invoice you in Australian dollars and can arrange extended trials.

    • Support

      Technical and consulting support for Jira Service Management and the other Atlassian products, from a Perth team, at days and times that suit your organisation.

    How teams use it

    Jira Service Management comes with portals for many teams, a facilities portal or an HR onboarding portal among them. Each template can be adjusted with drag and drop, or you can start from a blank one.

    • Service for external customers

      Customers raise requests through a branded portal, a widget on your website, email or the APIs. Agents work them from a queue, through a workflow with steps such as In progress or Needs approval, and service level agreements with automated alerts head off breaches.

    • Human resources

      Onboarding, offboarding and staff requests in pre-configured request types and workflows, with permissions to protect sensitive information and a knowledge base so people can find answers themselves.

    • IT service management

      Requests, incidents, problems and changes handled fast, with bulk actions, automated approvals and assignment, change risk assessments and integrations with CI/CD tools.

    • Incident management

      Major incident management in every Cloud plan, with on-call schedules, alerts and incident swarming, so the right people know about critical issues and have the context to act.

    Why work with us on Jira Service Management

    We run Jira Service Management ourselves, and we have moved WA organisations' service desks and shared inboxes onto it, for IT teams and for the business teams around them.

    • Perth-headquartered Atlassian Gold Solution Partner, and the only one in Perth
    • Atlassian authorised instructors

    Start with a fixed-scope offer

    A short engagement with a set scope, so you can see the value before going further.

    • Atlassian · Delivery and enablement

      JSM uplift sprint

      A focused sprint that makes your Jira Service Management portal easier for people to use and easier for your team to run.

    Deliver service people want to use

    Book a consult to talk through how Jira Service Management could give your teams better visibility, efficiency and service delivery.

    Rather talk now? Call (08) 6270 2488.

    Book a consult

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