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Atlassian training course categories
Interfuze offers accredited training from certified Atlassian trainers using structured lab exercises and materials.
Click on the links below to find out more about our Jira, Confluence and Jira Service Management course categories.
Jira courses
Managing Jira Cloud Projects
Learn best practices for creating, configuring, and maintaining projects in Jira
About this course:
In this course, you will gain comprehensive knowledge of the essential tasks and best practices for creating, configuring, and maintaining projects in Jira. The curriculum extends beyond the typical responsibilities of project administrators, exploring the connection between project administration and Jira system administration, and emphasising the significance of overall system health.
By completing this course, you will be well-prepared for the Managing Jira Projects for Cloud Certification exam.
Who is this course for?
This course is for Jira Cloud power users, Jira Cloud project administrators, Jira Cloud administrators, team leads, agile project managers, and scrum masters.
Lessons include:
- Managing Projects
- Managing Roles and Permissions
- Managing Boards
- Boards and Projects
- Managing Issues
- Automation
- Reports and Dashboards
- Other Jira Features
- Creating and Configuring Team-Managed Projects
What to expect in this course:
All our courses can be conducted remotely online (via Microsoft Teams) and/or in-person via request, and will feature:
- Experienced and expert Atlassian instructor
- Collaborative learning environment
- Exclusive access to hands-on activities to be completed via web-based or in-person labs
- Opportunity to ask questions specific to your organisation
- Iinteractive discussions, quizzes, and polls
- Provision of notes and workbooks used in the training
Duration: 7 hours (1 day course)
Jira Essentials with Agile Mindset
Gain the knowledge to effectively use Jira within an agile framework.
About this course:
This course will equip you with the knowledge to effectively use Jira within an agile framework.
Implementing agile processes and tools without a clear understanding of their purpose can result in inefficiencies. This course integrates agile principles with Jira skills and practices, enhancing your effectiveness and efficiency.
You will learn about Kanban, Scrum, and essential Jira functionalities such as searching, JQL, epics, and more.
By the end of this course, you will be able to:
- Utilise Jira to organise, locate, and report their work
- Apply agile principles and methodologies
- Configure Jira to align with agile processes
Who is this course for?
This course is designed for anyone that is new to Jira and/or new to agile principles and methodologies. Applies to Atlassian Cloud and Data Center customers.
Lessons include:
- Agile and Jira Overview
- Project Boards
- Enrich Issues
- Kanban Method
- Lean and Agile Principles
- Scrum
- Searching
- Filters
- Epics
- Dashboards
- Putting it all Together
What to expect in this course:
All our courses can be conducted remotely online (via Microsoft Teams) and/or in-person via request, and will feature:
- Experienced and expert Atlassian instructor
- Collaborative learning environment
- Exclusive access to hands-on activities to be completed via web-based labs
- Opportunity to ask questions specific to your organisation
- Interactive discussions, quizzes, and polls
- Provision of notes and workbooks used in the training
Duration: 7 hours (1 day course)
Plans in Jira Software
Get an overview of Plans in Jira Software, teaching you how to create and manage reliable plans.
About this course:
This course provides an overview of Plans in Jira Software, teaching you how to create and manage reliable plans. In a dynamic environment, Plans in Jira Software helps you maintain a single source of truth.
You will learn to use the auto-scheduler to build plans and experiment with “what-if” scenarios, adjusting scope, resources, and time for improved long-term planning. You will gain the confidence to forecast plans across multiple projects before committing them to Jira boards.
By the end of this course, you will be able to:
- Monitor dependencies within and across projects
- Build “what-if” scenarios to explore potential project outcomes
- Manage teams within and across projects
Important note: Previously known as Advanced Roadmaps until November 30th, 2023, Plans in Jira Software are now available for Premium and Enterprise Cloud Licences and Data Center.
Who is this course for?
This course is designed for anyone responsible for managing Jira Software projects. That includes program managers, project managers, product owners, product managers, development team managers, and scrum masters.
Lessons include:
- Getting Started with Advanced Roadmaps for Jira
- Advanced Roadmaps and Auto-schedule
- Working with Dependencies
- Working with Releases and Scenarios
- Working with Teams
- Using Colours and Views
What to expect in this course:
All our courses can be conducted remotely online (via Microsoft Teams) and/or in-person via request, and will feature:
- Experienced and expert Atlassian instructor
- Collaborative learning environment
- Exclusive access to hands-on activities to be completed via web-based labs
- Opportunity to ask questions specific to your organisation
- Interactive discussions, quizzes, and polls
- Provision of notes and workbooks used in the training
Duration: 6 hours
Jira Administration Part 1 Cloud
Gain a solid foundation to begin your journey as Jira administrators.
About this course:
This course provides you with a solid foundation to begin your journey as Jira administrators. Through real-world business scenarios, you will learn tips and best practices for configuring Jira, applying global permissions, creating projects, updating workflows, and controlling product access.
By the end of this course, you will be able to:
- Set up a new Jira site for your organisation
- Understand key Jira administrator best practices and responsibilities
- Configure projects and set permissions
- Advance to Jira Administration Part 2 Cloud
Who is this course for?
This course is designed for new Jira administrators who manage Jira Software, Jira Service Management, and/or Jira Work Management or administrators working in Jira Cloud.
Lessons include:
- Configuring Jira
- Configuring Global Permissions
- Jira Projects Overview
- Creating & Configuring Company-Managed Projects
- Configuring Company-Managed Project Permissions
- Configuring Company-Managed Project Roles
What to expect in this course:
All our courses can be conducted remotely online (via Microsoft Teams) and/or in-person via request, and will feature:
- Experienced and expert Atlassian instructor
- Collaborative learning environment
- Exclusive access to hands-on activities to be completed via web-based labs
- Opportunity to ask questions specific to your organisation
- Interactive discussions, quizzes, and polls
- Provision of notes and workbooks used in the training
Duration: 4 hours
Jira Administration Part 2 Cloud
Learn about advanced Jira administration tasks through a practical business case study.
About this course:
Building on Jira Administration Part 1, this course focuses on advanced administration tasks through a practical business case study. You will gain hands-on skills in complex schemes, advanced workflow configurations, and board and sprint permissions.
Upon completion, you will improve your ability to:
- Pose insightful questions to elicit business requirements
- Align business needs with Jira configurations
- Apply Jira administrator best practices
Who is this course for?
This course is designed for Jira administrators who manage Jira Software, Jira Service Management, and/or Jira Core. Before taking this course, we suggest you complete Jira Administration Part 1 Cloud training.
Lessons include:
- Mapping Your Business Into Jira
- Configuring Issue Types, Fields & Screens
- Customising Workflows
- Configuring Board & Sprint Permissions
- Applying New Configurations to Projects
What to expect in this course:
All our courses can be conducted remotely online (via Microsoft Teams) and/or in-person via request, and will feature:
- Experienced and expert Atlassian instructor
- Collaborative learning environment
- Exclusive access to hands-on activities to be completed via web-based labs
- Opportunity to ask questions specific to your organisation
- Interactive discussions, quizzes, and polls
- Provision of notes and workbooks used in the training
Duration: 4 hours
Jira Automation
Learn about efficient automation rules using Jira Automation, enhancing organisational processes.
About this course:
This course empowers you to create efficient automation rules using Jira Automation, enhancing organisational processes. You will gain a solid understanding of rule components like triggers, conditions, actions, branch rules, and smart values, laying the groundwork for custom rule creation.
Additionally, you will learn to integrate Jira with tools such as Slack, email, Bitbucket, GitHub, and other webhook-enabled services.
By course completion, you will be proficient in:
- Creating both basic and advanced automation rules
- Employing workflow rules, smart values, and branch rules effectively
- Integrating automation rules seamlessly with other products
Who is this course for?
This course is designed for product owners, scrum masters, program managers, product managers, Jira Project Administrators, and Jira Administrators. Before taking this course, we suggest you complete Jira Essentials with Agile Mindset.
Lessons include:
- Automation Overview
- Creating More Rules
- Administration
- Smart Values
- Advanced Rules
- Jira Service Management Rules
What to expect in this course:
All our courses can be conducted remotely online (via Microsoft Teams) and/or in-person via request, and will feature:
- Experienced and expert Atlassian instructor
- Collaborative learning environment
- Exclusive access to hands-on activities to be completed via web-based labs
- Opportunity to ask questions specific to your organisation
- Interactive discussions, quizzes, and polls
- Provision of notes and workbooks used in the training
Duration: 6 hours
Jira Service Management courses
Managing Jira Service Projects
learn essential configuration tasks to set up a service project and customer portal in Jira Service Management.
About this course:
This course provides you with an introduction and hands-on experience in performing essential configuration tasks to set up a service project and customer portal in Jira Service Management.
This training will equip you with the skills to configure and brand customer portals, create queues and SLAs for service teams, utilise a linked knowledge base, add participants, and automate service projects.
Upon completing of this course, you will be able to:
- Assist your service teams by creating queues and automating routine tasks
- Aid your customers by setting up SLAs and customising the Customer Portal and more
- Create and manage service projects effectively
Who is this course for?
This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.
Lessons include:
For Jira Service Management Cloud:
- Creating a Service Project
- Requests and Queues
- Configuring SLAs
- Using a Confluence Knowledge Base
- Customising Your Email Channel and Customer Portal
- Adding Participants to Your Service Project
- Automating Your Service Project
For Jira Service Management Data centre:
- Creating a Service Desk
- Configuring SLAs and Linking Knowledge Bases
- Customising Your Service Project Channels
- Adding Users to Your Service Project
- Automating Your Service Project
What to expect in this course:
All our courses can be conducted remotely online (via Microsoft Teams) and/or in-person via request, and will feature:
- Experienced and expert Atlassian instructor
- Collaborative learning environment
- Exclusive access to hands-on activities to be completed via web-based labs
- Opportunity to ask questions specific to your organisation
- Interactive discussions, quizzes, and polls
- Provision of notes and workbooks used in the training
Duration: 7 hours (1 day course)
Advanced Asset Management in JSM
Discover how to fully leverage Jira Service Management using Assets..
About this course:
This advanced course for Jira Administrators teaches you to fully leverage Jira Service Management using Assets. Beyond basic asset tracking, you will enhance service requests, incident reports, and other tickets by integrating Assets data for faster solutions.
In this live training, you will learn to manage Enterprise (EAM) and IT assets (ITAM), utilise CMDB capabilities, customise Assets for your organisation's needs, and explore integration options. They will also master advanced configurations for data import and synchronisation.
By the end of the course, you will be able to:
- Integrate Assets to streamline ticket processing
- Configure custom fields to reduce errors and provide crucial ticket information
- Use advanced IQL functions and create queries combining IQL and JQL.
Who is this course for?
This course is designed for Assets administrators and Jira administrators.
Lessons include:
- Assets Object Custom Fields
- Assets Referenced Custom Fields
- Advanced IQL Searches
- Advanced Imports
- Using IQL and JQL Together
- Automation with Assets Objects and Fields
- Advanced Object Configurations
What to expect in this course:
All our courses can be conducted remotely online (via Microsoft Teams) and/or in-person via request, and will feature:
- Experienced and expert Atlassian instructor
- Collaborative learning environment
- Exclusive access to hands-on activities to be completed via web-based labs
- Opportunity to ask questions specific to your organisation
- Interactive discussions, quizzes, and polls
- Provision of notes and workbooks used in the training
Duration: 6 hours
Request group or custom Atlassian training
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